Warranty Policy and disclaimers

Carl Zeiss India (Bangalore) Pvt. Ltd. functions as a business-to-business (B2B) entity and does not engage directly with end consumers.
Should a product be found to have a manufacturing defect, quality concern, or any issue related to usage, fitting, or service and if it falls under the applicable warranty*, consumers are requested to approach the optician or retailer from whom the product was purchased for support.

If you face any issue apart from the stated above, please contact us at customercare.in@zeiss.com.

1. Coating
   • All ZEISS lenses are covered by a 12-month coating peel-off warranty, starting from the date of invoice to the optician. (Hard Coat is excluded from this coverage).
   
   
2. Breakage
   • A 12-month breakage warranty is available on lenses with 1.59 and 1.6 indices.
   • To avail of the warranty, the original invoice is mandatory, and claims will be processed based on the power present in the broken lenses.
   • The warranty does not cover exchanges requested due to cosmetic preferences, concerns related to lens weight, or damage caused by improper handling.
   
   
3. Non-Adaptation
   • A 30-day adaptation period is provided from the date of invoice to the optician.
   • In case of non-adaptation, the optician must raise a request, after which a ZEISS representative will evaluate the case and suggest an appropriate solution.
   
   
4. ZEISS reserves the right to modify or update the warranty policy at any time without prior notice.
   
   
5. All disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Bengaluru Urban District.